TD Small Businesses

A highly intensive 8-hour hackathon where my team and I were challenged by TD to hack real-life problems.

TD Small Businesses is an app that guides them towards growth, provides insight on relative competitiveness, and builds a community of local business owners. 

Together, we won first place out of 20 groups. Check out how we did it!

Hackathon: November 2018

Level Up: Skills Acquired!

UX Research

Developing User

Personas

Presentation and Proposal Pitch

Ideating and Sketching

Figma

Figma Prototyping Tool

Breaking Down The Problem Statement

Who are they? What are their pain points, concerns, and worries? What is their day to day like? How do they feel about banks? How strong is their financial literacy?

"How might we reward small business banking customers for their ongoing business and relations so that they are incentivized to centralize financial tasks with TD

What incentivizes Small Business Owners? How do the things that incentivize Small Business Owners also benefit TD as a company?

What can TD offer as a company? What is the scope of the information they are allowed to provide? How does TD benefit from this new service they are providing?

Final Products! 

At the end of the hackathon, this is what we produced! 

WE CREATED THIS APP TO HELP SMALL BUSINESSES GET A KICK START. Their concerns about lack of education, guidance, and fear of finances can be remedied via the app and the additional services they get from being part of TD Small businesses. 

Home Page

The home page provides a summary of their accounts and community. It features rank information, business analytics, and upcoming community events.

Tasks Page

The tasks page provides a way to help users learn. We used gamification elements such as earning points to help increase users' financial literacy. 

Community Page (1):

​On the community page, we have two sections. On the forums, customers are encouraged to ask each other for help. To ensure quality, this page is moderated by TD.

Community Page (2): 

In the events section, customers are encouraged to come to seminars to learn and meet other business owners. They can also vote for similar topics. 

How Do Small Business Owners Feel?

If you are going to make anything for anyone, you have to understand them! Due to the time constraint of the hackathon, we were provided with user personas. We broke down the pain points into the following 6 categories:

Main areas of focus

Lack Of Understanding

And Connection

  • Banks do not feel personal/ engaging 

  • Lack of/ not part of a community 

  • Lack of business relationships

Yearning For Success

  • Want insights on their business 

  • Metrics for success

  • Lots of reach and impact, FAST

Uncertainty About

Their Business

  • Unpleasant and worried

  • Need some kind of validation 

  • Doubt, "Will my business be okay?"

Desires

  • Independence and freedom

  • To quickly move things along 

  • To be successful in their venture and in their personal life

Learning

  • Wants help and advice

  • Lack of knowledge about finances 

  • * Consider gamification

  • Potential learning by in case studies

Process Pain Points

  • Tasks associated with running the business are repetitive and boring 

  • Stay organized

  • Frustrating and tedious work 

What insights

did we gather? ​​

Main Pain Points:

  1. Financial jargon is hard to understand
     

  2. Banks don’t understand their needs; Banks are impersonal, and they find it hard to trust financial institutions.

Main Goals:

  1. Help them become financially literate
     

  2. Help them make good and quick financial decisions

Brainstorming Incentives For The Customers and TD

Any product or service that is successful has to be wanted by its customer and reward the company (aka TD) for providing that service. How might out app incentivize customers (i.e. what is of value to them)? How might TD gain from providing this app?

Incentives for Customers

Employee Discounted

Accounts

Rankings indicate how far along they are in growing their business. Increasing rank, more benefits, financial support, and decreased monthly fees

Increasing

Business Partnership

and Relationship

Within the app, there is the opportunity to participate on the community page. Additionally, there are seminars where customers can go to learn something new and meet other small business owners

Standing within

local markets

In the customer's geographic area, they are able to see how successful they are (e.g. by profit/ number of transactions). This provides them with metrics for success and feedback on areas of improvement. 

*Privacy Issues: will need to have a minimum number of sample points

Incentives for TD

Gain knowledge

about how small

businesses operate

Learn how to better cater to small business owners to secure a new customer group

Open way to a new customer group

By providing support and advice for small business owners, they will also learn to set up their business's finances with TD. 

Low Fidelity Prototype And What Each Page Does:  

After careful consideration and multiple rounds of iterating and voting, we came to this: 

Market Analytics Page

Shows how well you stand against others in your industry in your area.

Product Pitch And Value Proposition:

At the final stage of our hackathon, we were required to pitch out our product to a panel of judges. This slide show deck is modified a bit with more information on what our product is and the features on each page. 

Check out

my resume

Send me an email

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© 2019 by Emily Yang